Contact our Support Team

Customer Support and Enquiries

Please feel free to call with any questions you have.

Phone enquiries:

Monday-Friday, 9am-5pm AEDT

Physio diagnosing patient

Physiotherapist Enquiries

Head office

Level 2, 8 Carlton Street, Prahran VIC 3181

Studies and Research

Interested in learning more about or joining our future studies?

Reach out to the team at: studies@sdlaboratories.com

General Enquires


Frequently Asked Questions

Getting Fitted
What if I have a partner?
System Customisation
Other FAQs

Can't find an answer?

Call: (03) 8007 3001

Email: support@sdlaboratories.com

Getting Fitted

Where do I go to get fitted?

Contact SD Labs at support@sdlaboratories.com and they will assist you in making a booking with your nearest SD Labs accredited physiotherapist.

How long is a fitting appointment?

A standard fitting session will last 60 minutes. The physiotherapist typically spends the first 30 minutes understanding your musculoskeletal needs, with an emphasis on sleep.  

The physiotherapist uses the remainder of the appointment to fit the Z10-BodyFit System to the needs of your body and issue a “prescription” for the System so it can be replicated in your home.

What do I wear to a fitting appointment?

You should wear loose, comfortable clothing and ideally have the option of removing a top layer as your physiotherapist will need to assess your posture during the assessment and fitting. 

What should I bring to a fitting appointment?

You should bring all pillows that you may use for positioning throughout the night as it will help your physiotherapist to understand how you’ve been sleeping at home to date.

What happens in a fitting?

The bed fitting appointment will be carried out by a physiotherapist, who is trained in fitting and servicing the Z10-BodyFit System.

The aim of the fitting is to provide you with a bed that has a personalized configuration of firmness, in ten zones across your body, and a height and resilience calibrated pillow.  This personalised configuration will be documented in a “prescription” for the SD Labs Z10-BodyFit System. 

If you have any medical or physiotherapy issues requiring assessment prior to the fitting, you may need a physiotherapy assessment prior to the fitting appointment.  Your physiotherapist will pre-notify you if this is required and let you know the relevant cost of such an assessment. 

How many sessions are needed for me to get fitted?

One session is enough for your physiotherapist to have an understanding of the needs of your body. Your physiotherapist will follow up once you have your System in your home to ensure the fit is working for you.